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Return Policy

 

RETURNS AND EXCHANGES


Do we accept returns and exchanges? Of course! In the event you need to make a return or exchange, please visit Rheos Returns Center within 30 days and follow a few simple prompts. Once approved we will email you a return label. You can send your return back in its original box or one similar and once we receive it we will issue a refund. Please be aware a return/exchange is only considered valid if it is received within 15 business days from the date the return label was created. If you are exchanging, the exchange will be processed once we receive the return. All orders are returnable within the first 30 days for any size, fit, or style reason as long as they are returned in new and re-sellable condition

LIFETIME FRAME WARRANTY


We provide a lifetime limited manufacturer's warranty supporting all aspects of the frame resulting from non-accidental damage with proof of photo. Translation: If there's something wrong with your shades, we'll make it right for you. Warranty replacements may be subject to fees for shipping and fulfillment of approximately $9 anywhere in the United States (international shipping may vary). All frames are eligible for replacement one time per purchase.

LENS WARRANTY - OUR SALTWATER PROMISE


With high scratch and chemical resistance, our Nylon Optics stand up to the grittiest sea salt with proper care. But sometimes ship happens. If you have a lens issue, we have you covered with our 1-year Saltwater Promise lens replacement program. Warranty replacements may be subject to fees for shipping and fulfillment of approximately $9 anywhere in the United States (international shipping may vary). However, we have you totally covered within the first 30 days of purchase! 

LOSS+ACCIDENTAL DAMAGE REPLACEMENT POLICY


We also want you to be comfortable taking your shades to go and play! Should any accidental damage or loss happen, shoot us a note and we'll hook you up with a replacement for a flat fee of $20. This charge includes all shipping and handling costs. This can be done one time per order placed originally through our website or orders placed with our Rheos marketplace account directly on Amazon. International orders may have additional shipping costs. 

 

Please email hello@rheosgear.com with a confirmed shipping address, the style/colorway that needs to be replaced, and a photo of the damage for our records to initiate a warranty claim.